Loyalty Program

Turn customers into superfans.

Retaining a customer is cheaper than acquiring a new one. Build a loyal community with automated rewards.

Sarah Johnson

Gold Member
Total Points 24,580

Next Reward

50% Off Total Bill

75% Done

Earned Points

+450 Points

Added 2 minutes ago

Points System

Assign points for every dollar spent. Let customers redeem points for discounts or free services.

Tiered Membership

Create VIP tiers (Silver, Gold, Platinum) to gamify the experience and encourage higher spending.

Birthday Rewards

Automatically send special offers or free gifts to customers on their birthdays.

The Psychology of Customer Loyalty

01
Gamification & Progress

Customers are more likely to finish a task (like making a repeat purchase) if they feel they've already started. Visual point trackers drive this behavior.

02
Tiered Status Anxiety

Moving from 'Silver' to 'Gold' isn't just about points; it's about status. Tiers create a sense of exclusivity that keeps high-value clients returning.

03
Surprise & Delight

Unexpected rewards (like a birthday WhatsApp message or a 'just because' haircut discount) trigger dopamine and build deep brand affinity.

Why Multi-Channel Loyalty Matters

In a world of constant distractions, a physical punch card is easily lost. QTick's loyalty system lives where your customers are—on their smartphones.

  • WhatsApp Integration: Send points balance and reward alerts directly to their favorite chat app.
  • Automatic Data Capture: Points are linked to phone numbers, ensuring zero friction during the busy checkout process.
  • Personalized Marketing: Use purchase history to send rewards for the services they actually use.

Launching a Successful Rewards Program

Step 1: Keep It Simple

Start with a basic point-per-rupee system. Complexity is the enemy of adoption. Once stable, introduce tiers.

Step 2: Train Your Staff

Ensure your team mentions points at every checkout. The software tracks it, but your staff sells the value.

Step 3: Analyze & Adjust

Use QTick analytics to see which rewards are actually being redeemed. Prune the ones that don't drive visits.

Step 4: Market Heavily

A loyalty program is a marketing tool. Promote it on your signage, website, and social media channels.

Join 500+ Indian Brands

driving millions in repeat revenue.

Frequently Asked Questions

Common questions about QTick Loyalty & Rewards.

How do customers earn loyalty points?

Customers earn points automatically based on their spending. You can configure how many points are awarded per dollar spent, and even offer bonus points for specific services or products.

What are VIP tiers?

VIP tiers (like Silver, Gold, Platinum) allow you to reward your most frequent customers with exclusive benefits. Customers move up tiers as they reach spending milestones, encouraging higher lifetime value.

Can I set up automated birthday rewards?

Yes, QTick can automatically send a personalized WhatsApp or SMS message with a special discount or free gift to customers on their birthday, helping you build a stronger emotional connection.

How do customers redeem their points?

During the billing process, your staff can see the customer's available points and apply them as a discount or use them to pay for specific 'reward' services directly in the QTick POS.

Is there a digital loyalty card?

Yes, customers can view their points balance and tier status via a digital profile linked to their phone number. No physical cards are required, making it convenient for both you and your customers.

Ready to build your tribe of superfans?

Join thousands of businesses using QTick to drive repeat business and loyalty.